Our engineering support operates Monday–Friday, 08:00–18:00 IST. You can reach us via email at info@kindicareinsights.com or call +91 949 7515862. For urgent production line stoppages, we offer a 24/7 hotline for customers with an active maintenance contract.

Critical issues (e.g., camera not triggering, software crash on the line) are prioritized with a 4-hour response SLA. Our team will remotely diagnose and, if needed, dispatch a field engineer within 24 hours for on-site repair. Non-critical requests are answered within one business day.

Yes. We offer remote calibration sessions via secure VPN connection to your inspection PC. Our engineers guide your technician through the matrix image processing parameters, lighting adjustments, and conveyor speed synchronization. Remote sessions are included in the first year of the bundle purchase.

Visit our FAQ section on the main site for troubleshooting guides on image artifacts, network latency, and threshold configuration. You can also request a custom FAQ document tailored to your conveyor band material and defect types by emailing support.

All camera modules and system bundles carry a 12-month warranty against manufacturing defects. To initiate a return or replacement, contact support with your serial number and a brief description of the issue. We provide a prepaid shipping label and aim to ship a replacement within 5 business days after receiving the defective unit.